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Most frequent questions and answers
FAQ
Most frequent questions and answers
Yes, you can cancel an order shipping within 1 hour of the order being placed from either the order confirmation page after submission or by signing into your account. Find the order in your order status, if the "Cancel Order" button is disabled, the window to cancel has passed and your order is not eligible for cancellation. We're unable to cancel an order beyond this time period. Your payment method will not be charged if we are able to cancel your order. Please note – we are unable to cancel international orders.
Once an order is placed, we are unable to modify or change address. If within policy, we can attempt cancellation (see above). Please note—we do not guarantee the modification of any order. All purchases should be reviewed carefully before being submitted.
Send us an email or fill out the form to initiate your online exchange order.
Contact us or send us an email or fill out the form to initiate the return process.
At this time we offer size exchanges only. outletna.com will accept exchange merchandise in its original and unused condition, provided that all tags are attached and accompanied by an original receipt within 30 days of purchase at Theory.com.