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Beauty Accessories
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A question about a product, an order or a return? Our team answers Monday to Saturday, from 9am to 12pm and from 1pm to 6pm. Write to us using the form below or at contact@outletna.com: we reply within 48 hours.
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Most frequent questions and answers
FAQ
Most frequent questions and answers
Yes, as long as your order has not been shipped. Go to “My account” > “Order history” and click “Cancel the order”. The refund is made within 14 calendar days. Once the order has shipped it can no longer be cancelled, but you can request a return after delivery.
Once confirmed, an order can no longer be changed. If it has not shipped yet, you can cancel it from “Order history” and then place a new order.
We do not offer direct exchanges. Request a return of the item from “Order history”, then place a new order in the size you want.
Once your order has been delivered, go to “My account” > “Order history” and click “Request a Return”. Select the items, the reason, then your city and drop-off agency. You then receive your return slip by email, to include in the parcel.
You have 14 calendar days from receiving your order to request a return. Items must be returned in their original condition, unworn, unwashed, with their tags and packaging.